At Level UP VA Services, we are committed to protecting the privacy of our clients and virtual assistant applicants. This policy outlines how we handle personal data collected through our website in accordance with global privacy laws, including the UK GDPR and the Australian Privacy Act.

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1.⁠ ⁠Information We Collect
We collect information through two primary channels:

For Clients (via "Hire a VA"): Contact details (name, email, phone, WhatsApp), business/industry information, operational needs, and project requirements.

For VA Applicants (via "Apply as a VA"): Personal identification, professional background, skills, portfolio links, contact details, and resume/CV information.

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2.⁠ ⁠How We Use Your Information
We process your personal information under valid legal bases (such as fulfilling a contract or pursuing legitimate business interests) to:

For Clients: Match your business with the most qualified Virtual Assistant and coordinate onboarding.

For VA Applicants: Evaluate your skills, process your application, and match you with suitable client opportunities.

Communication: Provide updates on application status, project inquiries, or service coordination.

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3.⁠ ⁠Cross-Border Data Transfers (International Clients)
Because Level UP VA Services operates globally, data collected from clients in the United Kingdom, Australia, and the United States may be transferred to, stored, or processed by our remote team members or secure cloud-based software providers located outside of your home country. We take all necessary steps to ensure your data receives the same high level of protection required by your local privacy regulations.

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4.⁠ ⁠Data Sharing & Security
We do not sell personal data. Your information is shared only within our internal team for matching purposes and with trusted software tools used to manage operations. We implement strict technical and organizational security measures to protect your data from unauthorized access, loss, or disclosure.

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5.⁠ ⁠Your Legal Rights (UK & Australia)
Depending on your jurisdiction, you hold specific statutory rights regarding your data:

Access & Portability: You can request a copy of the personal data we hold about you.

Correction: You have the right to request that we update or fix inaccurate or incomplete data.

Erasure (Right to be Forgotten): UK residents may request the absolute deletion of their personal data under certain conditions.

Complaints: If you feel we have not addressed a data concern properly, Australian residents have the right to complain to the OAIC, and UK residents can contact the ICO.

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6.⁠ ⁠Contact Us
For any privacy-related requests, questions, or to exercise your data rights, please reach out to:

Level UP VA Services
Email: contact@levelupvagency.com